Cannot access some files in paid

Discussion in 'About FRM' started by maisatomai, Feb 19, 2012.

  1. maisatomai

    maisatomai New Member

  2. Hi Maisatomai,

    That is a weird error, I just asked our developer for help. Our file access has been pretty much perfect, but I do see a similar comment on the same page, from just a few days ago
    (http://www.bionicturtle.com/how-to/question/t7.cope-de-fontnouvelle-duffie/ ) so evidence suggests maybe we have a problem with that page.

    Ordinarily, it always works to RIGHT-CLICK and SAVE AS from the download button @ http://www.bionicturtle.com/how-to/question/t7.cope-de-fontnouvelle-duffie/
    (accessed from the Study Planner @ http://www.bionicturtle.com/my-account/study-planner )

    If that happens to work, please let me know, but i'm sure Shawn can figure this out, thanks,
  3. @Shawn: if you get a chance to advise, should I be allowing/disallowing the naked link above? Thanks!
  4. Visual Chefs

    Visual Chefs Guest

    Hello Maisatomai,

    Can you tell us what browser and operating system and version you are using?

    Thank you,
    Shawn
  5. maisatomai

    maisatomai New Member

    I realised I can download with IE. But I was using google chrome (Win7) yesterday
  6. Suzanne Evans

    Suzanne Evans Administrator

    Maisatomai,

    Thank you for the information. We will look into this and test with Chrome.

    Thanks,
    Suzanne
  7. Visual Chefs

    Visual Chefs Guest

    Hi Maisatomai,

    This issue should be resolved. Please try downloading the file in Chrome and let us know if you have any issues.

    Thanks!
    -Shawn
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