* Updated Materials for 2020

• Publishing Process for 2020
• Are all of Your Materials Updated at the Same Time? Can I Study the Current Materials for Next Year?
• Do you Publish Materials for Every Single Reading in the GARP Curriculum?
• Why are Some Materials Missing in the Study Planner, But They are in the GARP Curriculum?

Career Guide

• Why Should I Choose Bionic Turtle For My FRM Preparation?
• Why is Financial Risk Management Right for Me?

Discounts

• Can I Get a Discount on My FRM Study Package?

Forum

• How Do I Navigate the FRM Forum?
• What to do if you are having forum permission issues
• What Is Bionic Turtle’s Active Community Forum?

Getting Started

• Getting Started With Your Purchased Materials

Materials

• Is there a reason a specific concept in the Practice Questions is not explained in the Study Notes?
• How many FRM practice questions are included in your materials?
• Are the Bionic Turtle FRM materials sufficient to pass the exam?
• What Do The Study Notes Include?
• What Do The Learning Spreadsheets Include?
• What Do The Focus Review Videos Include?
• What Do The Interactive Quizzes Include?
• What Do The Instructional Videos Include?
• What Do Your FRM Practice Questions Include?
• What Does Your Structured Study Planner Include?
• Are Your Videos Only Available For Streaming or Do You Offer Them for Download as Well?
• Do You Provide Hard Copies of Your Materials?

Purchasing

• Is my credit card information stored on your website?

Site Navigation

• How is the Bionic Turtle Website Organized?

Subscription

• How Can I Receive a Receipt For My Purchase?
• How Long Will I Have Access to my Purchased Content?
• Can I Purchase Materials Individually Instead of a Study Package?
• Can I Extend my Subscription if it Expires Before the Exam?
• Can I Upgrade my Subscription at a Later Date if I Want to Access More Materials?

Support

• Customer Support Hours
• How do I get help if I am having trouble understanding the content?